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Online Customer Service Management Colleges & Career Information

Customer service representatives work in a variety of atmospheres, and act as connections between businesses and their patrons in settings that range from face-to-face interaction to e-mail communication. About 16 percent of all individuals employed as customer service representatives work in the administrative and support service fields, while another 12 percent worked for insurance carriers, according to the Bureau of Labor Statistics (BLS). These employees have to know how to deal with customers who have questions or need help resolving problems, as well as those calling to lodge complaints.

Customer Service Online Colleges

Most employers require customer service representatives to be high school graduates, although some may look for individuals with an associate or bachelor's degrees. Necessary skills differ depending on the type of industry a representative works in. Training can last up to several weeks and often includes a focus on the employer and its products, frequently asked customer questions and communication systems that involve operating computers and phones. You can also find a variety of online customer service degrees that can be helpful in your training.

While college level training in areas such as business, computers and English can be helpful, available online degrees include an Associate of Applied Science in business administration - customer services, a bachelor's of business administration in customer care management and an MBA program in leading the customer-driven organization. The skills that can be obtained in some of these advanced programs can include identifying leadership qualities and assessing future career potential of employees, to analyzing the strategies used in a customer support center. Other online degrees that could be of interest to you include those in business administration, business management and human resources.

Job openings in the customer service field are expected to grow 13 percent between 2012 and 2022, according to the BLS, resulting in nearly 300,000 new opportunities opening up during this time. Industries that specialize in handling customer service and telephone call centers are expected to contribute to the growth, the BLS says. Customer service representatives earned a mean annual wage of $33,890, according to May 2014 BLS data.

Although customer service positions are often entry-level, reports the BLS, these roles can still be a stepping stone towards a managerial position. Office and administrative support supervisors and managers, for instance, earned mean annual wages of $54,400, according to May 2014 BLS data. If you like working with the public, other occupations that could be of interest to you include computer operators, emergency dispatchers, receptionists and more.


Sources:

  1. Customer Service Representatives, Bureau of Labor Statistics, Occupational Outlook Handbook, http://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm#tab-3
  2. Customer Service Representatives, Bureau of Labor Statistics, Occupational Employment Statistics, http://www.bls.gov/oes/current/oes434051.htm
  3. First-Line Supervisors of Office and Administrative Support Workers, Bureau of Labor Statistics, Occupational Employment Statistics, http://www.bls.gov/oes/current/oes431011.htm

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